Shipping policy

Overnight Orders (Perishable & Non-Perishable)


To ship your order the same day, select Overnight Shipping at checkout and place your order by 3 PM EST / 12 PM PST.
Orders placed after that time will ship the next business day.

Friday Orders


Orders placed on Friday by 3 PM EST / 12 PM PST will ship the same day only if “Saturday Delivery” is selected at checkout (premium fee applies).
All other Friday orders will ship the next business day (Monday).


Scheduled Delivery Requests


Please note that specific shipment date requests cannot be accommodated.

Shipping Methods:

  • Perishable items (fresh truffles, caviar, butter, frozen products) ship Overnight.
  • Non-perishable items ship Ground by default — allow 5–7 business days for delivery.
  • Overnight service for non-perishable items is available upon request at an additional charge.

Delivery Window


Deliveries occur between 8 AM and 8 PM local time and may be delayed by weather conditions or national holidays.

Order Pick-Up


Pick-up orders must be collected within 48 hours of being ready.

Questions


Contact help@urbani.com for any assistance.


ABOUT SHIPPING

We specialize in shipping and in order to offer to our customers the best service we ship all our products in special FedEx boxes at our discounted rates, we ship all orders containing perishable items (fresh and frozen truffles, frozen mushrooms) only via Fedex Express. If your order includes perishable or combined perishable and non-perishable items, it will be shipped either Next Day or Second Day.

To ensure that we send you the freshest possible product, we ship perishable items in a foam isolated box with ice packs. These boxes and packs are specifically designed to maintain full product freshness while in transit.

We strongly recommend that someone be available to receive the delivery, sign for the package, and refrigerate perishable items immediately upon arrival.

We also use Fedex for non-perishable items, you can choose from the following shipping methods: Fedex Ground, Fedex 2nd Day, and Fedex Standard Overnight.

We do not ship to P.O. Boxes or APO/FPO addresses. We do not ship on Saturdays or Sundays. Orders placed during the weekend will be processed the next business day.

Due to shipping limitations, we are unable to ship packages for delivery on the following Federal holidays: New Year's Day, Martin Luther King Day, Presidents Day, Memorial Day, Independence Day, Labor Day, Columbus Day, Veterans Day, Thanksgiving Day & Christmas Day.