Join our loyalty program and get points for all your purchases.
More truffles, more points. More points, more truffles.
Redeem. Loyalty Pays Off
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Log in to see your pointsFAQs
What is Urbani Truffle Rewards?
It’s our free rewards program that gives you the opportunity to earn points on all product purchases, reviews, social media shares, your birthday + more! You can then redeem these points for discount vouchers.
Join Urbani Truffle Rewards now to get started!
Who can join?
Our program is open to all customers who create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.
How do I earn points?
You’ll earn 100 just by joining Urbani Truffle Rewards. From there, earn more points by purchasing Urbani's products, following us on social, referring a friend, leaving product reviews on our site + more. You’ll also get points on your birthday!
Can I earn points on past purchases?
You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on June 15th, 2020.
Do my points ever expire?
Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in a Urbani Truffles Rewards account for 12 months from the month of the qualifying purchase.
If the account does not have any qualifying purchase activity within a 12-month period, all points in the account will expire.
How can I check my points balance?
To view your current points, you can go to you account page and click on the “My Rewards”.
You may also check you point balance by clicking on this link (you must be logged in): My rewards.
What happens to my points when I return an item or get a refund?
All points earned from the purchase will be deducted from your account.
How do I redeem my points?
In your account select the tab called "Get Rewards". Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.
I can't log in into my account. Can you help?
Try resetting your password by clicking “forgot password” link on the Urbani Truffles Rewards sign-in page. We’ll send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at help@urbani.com.
I completed an action that should have earned me points, but they aren't showing up. What went wrong?
Note that it may take up to 24 hours for points to appear in your account.
Balance still incorrect? Please contact us at help@urbani.com and we’ll sort it out!