Our program is open to all customers who create an account on our site. Anyone with an account prior to the launch of our loyalty program is automatically enrolled.

You’ll earn 100 just by joining Urbani Truffle Rewards. From there, earn more points by purchasing Urbani's products, following us on social, referring a friend, leaving product reviews on our site + more. You’ll also get points on your birthday!

You cannot retroactively earn points on purchases made before joining the Rewards program or before the program’s official launch date on June 15th, 2020.

Points are valid for 12 months from the date of the last qualifying purchase. Each qualifying purchase will automatically extend the expiration date of all unused points in a Urbani Truffles Rewards account for 12 months from the month of the qualifying purchase. 

If the account does not have any qualifying purchase activity within a 12-month period, all points in the account will expire.

To view your current points, you can go to you account page and click on the “My Rewards”. 

You may also check you point balance by clicking on this link (you must be logged in): My rewards.

All points earned from the purchase will be deducted from your account.

In your account select the tab called "Get Rewards". Here you’ll see all the rewards we offer. If you have enough points, you can redeem them for a reward.

Try resetting your password by clicking “forgot password” link on the Urbani Truffles Rewards sign-in page. We’ll send an email to the address on file prompting you to reset your password. If you still can’t get in, please contact us at help@urbani.com.

Note that it may take up to 24 hours for points to appear in your account.

Balance still incorrect? Please contact us at help@urbani.com and we’ll sort it out!